Solution provider of global business communication and collaboration, Avaya, Avaya Aura solution offering, Contact Center 6.2 (AACC 6.2), to address all the problems in question.
"If the issue the customer is not quickly handled, then it is definitely a customer it will be moved to another company that has a better service," said Endang's Country Director for Avaya Rachmawati, quoted the results of the survey call Indonesia center.net.
It serves as a contact center that integrates with all devices and networks such as voice mall, chat, email, phone, video and even comment on social media about the company.
"So the company could immediately take steps if there are complaints from its customers, even these devices can filter any customer comments that complain on Facebook and Twitter," said Endang when encountered media interrupted the event Avaya Customer Experience Tour at the Hotel Ritz Charlton, Jakarta on Thursday (9/7).
Avaya Aura Contact Center 6.2 will track each customer comments if the comments it contained complaints will soon be directly addressed, so customers don't have to wait long and has a positive comment or proposal will be immediately sent to the marketing company.
"This device can directly respond to customer comments in Twitter that time too," he said.
The company was also able to make a promotion or advertisement on the device and can be directly connected to device customers wherever they are located so that the system for communication between the customer and the company will continue to run at any time.
Felix Leong, Regional Manager for Contact Center Solutions, Asia Pacific assessing the cost of a company to the contact center is very large because the company is currently creating divisions separate contact center operators such as email, telephone operators and operators of the video itself.
Rare device contact center that is circulating on the market today are already integrated with social media and multimedia for contact center software in circulation in the market today has entered the stage of the phone, sms and email only.
"One application of Avaya Aura can Contact Center 6.2 to handle everything so that the company does not need to create operators separately," he said.
(Adm/S026) Editor: Suryanto
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